Privacy Policy for PDFsphere

Effective Date: August 8, 2025

Welcome to PDFsphere ("we," "us," or "our"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website.

1. How We Process Your Files

PDFsphere uses different file-processing methods depending on the specific tool you choose to use:

• Browser-Based Processing: Certain tools (such as PDF to JPG, Merge PDF, Split PDF, Compress PDF) process files directly within your web browser using client-side technologies. When a tool operates entirely in your browser, your files are processed locally on your device and are never uploaded to our servers.
• Adobe PDF Services API: Advanced document-conversion tools (such as Word to PDF, Excel to PDF, PowerPoint to PDF, and PDF to Office formats) utilize the secure Adobe PDF Services API. When you use these specific tools:
  • Your uploaded file is transmitted securely to our backend server and then forwarded to Adobe's services for processing.
  • Our application is designed to read the uploaded file into volatile memory (RAM) and return the generated result without intentionally saving the input or output documents as permanent files on our physical disk drives.
  • Third-Party Retention: Adobe may temporarily retain uploaded and generated assets within its services according to its applicable documentation and retention practices, primarily to execute the conversion job.
  • Temporary handling or spooling by our web server framework or hosting infrastructure may still occur automatically for large files before they are purged.
• Other Server-Side Processing: Other tools (such as Protect PDF or Unlock PDF) may use PDFsphere's own secure server applications. These files are also processed temporarily and are discarded after the operation is complete.

Important: We aim to minimize unnecessary file retention and handle submitted files responsibly. However, please do not upload highly confidential, classified, or legally sensitive documents unless you are fully comfortable with the applicable processing method and third-party file-handling practices.

2. Information We Collect

We only collect limited, non-personal information to improve our services.

• Anonymous Usage Data: We use Google Analytics to collect anonymous data about website usage, such as which tools are popular and how users navigate our site. This information is aggregated and cannot be used to identify you personally.
• Voluntary Information: If you contact us via email, we will collect your name and email address to respond to your inquiry.

3. How We Use Your Information

The information we collect is used to:

• Provide, maintain, and improve our services.
• Understand user behavior to enhance the user experience.
• Respond to your questions and provide customer support.

4. Cookies and Advertising

We use cookies to enhance your experience and to serve ads. Third-party vendors, including Google, use cookies to serve ads based on your prior visits to our website or other websites. You can opt out of personalized advertising by visiting Google Ad Settings.

5. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

• GDPR (for users in the EEA): You have the right to access, rectify, or erase your personal data. Since we do not store personal data from our tools, these rights primarily apply to any information you've sent us directly.
• CCPA (for users in California): You have the right to know what personal information is being collected and to request that we delete your information.

6. Data Security

For browser-based tools, because your files are not uploaded to our servers, the security of your documents is in your hands. For server-side tools, we ensure secure transmission and temporary processing without intentional permanent storage. We also take reasonable measures to protect the anonymous usage data we collect.

7. Children's Privacy

Our service is not intended for children under the age of 13. We do not knowingly collect personally identifiable information from children under 13.

8. Changes to This Privacy Policy

We may update this policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the effective date.

9. Contact Us

If you have any questions about this Privacy Policy, please visit the "Contact" section of our website.